On July 7, 2014, Michael Sulsona was shopping at his local Lowe’s Home Improvement Center when a screw in his wheelchair broke. The wheelchair he uses had experienced several problems in the past, but he didn’t have the means to fix it.
Realizing there was a situation at hand, three Lowe’s employees jumped to his aid. The men moved Sulsona to a chair and then proceeded to take apart his wheelchair, while making all of the repairs necessary to make his chair like new. 
Sulsona was so moved by the help of the three Lowes employees that he sent the following letter to the company:
“In 1971, I stepped on a land mine in Vietnam and lost both legs above the knee.
For the past two years, I have been waiting to receive a new wheelchair from the Veterans Administration. In addition, I have been told that I am not entitled to a spare wheelchair.
On the evening of July 7, my wheelchair fell apart again, while shopping at Lowe’s Home Improvement Center on Forest Avenue in Mariners Harbor.
Three employees, David, Marcus, and Souleyman jumped to my assistance immediately. They placed me in another chair while they went to work.
They took the wheelchair apart and replaced the broken parts and told me, “We’re going to make this chair like new.”
I left 45 minutes after closing hours in my wheelchair that was like new.
I kept thanking them and all they could say was, “It was our honor.”
The actions of these three employees at Lowe’s showed me there are some who still believe in stepping to the plate.
They didn’t ask any questions, didn’t feel the need to fill out any forms or make phone calls. Someone needed help and they felt privileged to be given the opportunity.”
Sure the VA should have fixed his chair free of charge, but at least Sulsona could rely on David, Marcus, and Souleyman.
